Privacy Policy

1. Introduction
Solenery Inc. (“Solenery”, “we”, “us” or “our”) is committed to protecting the privacy of individuals who visit our website and sign up for our services. This Privacy Policy explains how we collect, use, disclose, retain and secure your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) and Canada’s Anti-Spam Legislation (“CASL”).

2. Scope
This policy applies to all personal information collected through our website (www.solenery.ca) and any related offline interactions where Solenery collects personal data in Canada.

3. Definitions

• Personal Information: Any information about an identifiable individual (e.g., name, email address, phone number, postal code).
  
• Commercial Electronic Message (CEM): As defined under CASL, any electronic message that encourages participation in a commercial activity.
  

4. Information We Collect
When you sign up or interact with Solenery, we may collect:

• Contact details: name, email address, phone number, mailing address
  
• Demographic data: postal code, province, interest in solar/clean-energy products
  
• Usage data: website analytics, pages visited, IP address, device/browser details
  
• Consent records: your preferences and opt-in/opt-out history for marketing
  

5. How We Collect Your Information

• Directly from you when you fill in forms, subscribe to newsletters, request quotes, or contact us.
  
• Automatically via cookies, web beacons and similar technologies when you browse our site.
  
• From third parties (with your consent) such as CRM integrations or marketing platforms.
  

6. Use of Your Personal Information
We use your information to:

• Provide, personalize and improve our services and website
  
• Respond to inquiries and deliver requested information or quotes
  
• Send you marketing and promotional communications about our products, services, events, and incentives (only if you’ve consented)
  
• Analyze website usage to enhance user experience and performance
  
• Comply with legal requirements
  

7. Consent
By providing your personal information, you consent to its collection, use and disclosure as described in this policy. You may withdraw consent at any time by using the unsubscribe link in any marketing email or by contacting us directly (see Section 13).

8. Opt-in/Opt-out & CASL Compliance
Under CASL, we will only send you CEMs if you’ve given express consent (opt-in). Every marketing email we send will include:

• A clear identification that the message is from Solenery
  
• A functional unsubscribe mechanism that is effective within 10 business days
  
• Our contact information (address, phone, email)
  

If you wish to withdraw your consent to receive CEMs, simply click “unsubscribe” or contact us.

9. Disclosure of Your Information
We may share your personal information with:

• Service providers and partners who help deliver our services (e.g., email platforms, CRM providers, analytics vendors)—all bound by confidentiality
  
• Legal authorities when required by law or to protect Solenery’s rights
  
• Business purchasers if Solenery is acquired or merges—under confidentiality obligations
  

We will never sell your personal information to third parties for their own marketing purposes.

10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

11. Security
We implement physical, administrative and technical safeguards to protect your personal information against unauthorized access, disclosure, alteration or destruction. No system is entirely fool-proof, so please help us by protecting your own account credentials.

12. Access, Correction & Withdrawal of Consent
You have the right to:

• Request access to the personal information we hold about you
  
• Request correction of any inaccurate or incomplete information
  
• Withdraw consent at any time (which may limit our ability to provide certain services)
  

To exercise these rights, please contact us as below.

13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect any changes. Your continued use of our site after that date constitutes your acceptance of the revised policy.

14. Contact Us
If you have any questions or concerns about this policy or our practices, or wish to access, correct or withdraw your information, please contact hi@solenery.com