Solenery Privacy Policy (Canada)

1. Who we are

This Privacy Policy explains how Solenery (“Solenery”, “we”, “us”) collects, uses, discloses, and protects personal information when you use our websites, applications, and services (collectively, the “Platform”).

Solenery is a two-sided platform that helps:

• Property owners (residential, condo, cottage, rural/off-grid, and commercial) explore energy upgrades such as solar, heat pumps, insulation, EV charging, and batteries, and
• Service providers (solar installers, HVAC contractors, energy auditors, insulation companies, and similar professionals) connect with interested property owners.

Contact email: [email protected]

2. What personal information we collect

A) Information you provide

B) Information collected automatically

• IP address, device and browser type
• Approximate location
• Usage data and logs
• Cookies and similar technologies

C) Information from third parties

• Analytics and performance insights
• Payment confirmation and fraud-prevention signals, where applicable

3. How we use personal information

We use personal information to:

• Operate and improve the Platform
• Match property owners with relevant service providers
• Share inquiries with providers when a user requests contact
• Provide support and respond to questions
• Send service-related and, where permitted, marketing communications
• Maintain security, prevent fraud, and comply with legal obligations

4. Consent

By using Solenery and providing personal information, you consent to its collection, use, and disclosure as described in this Policy. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.

5. How we share personal information

We may share personal information:

• Between users (for example, sharing an inquiry with a selected service provider)
• With service providers who help us operate the Platform (hosting, analytics, communications, payments)
• For legal or safety reasons, or as part of a business transaction
• In aggregated or de-identified form that does not identify individuals

We do not sell personal information as consumer data lists.

6. International data transfers

Your information may be stored or processed in Canada or other countries where Solenery or its service providers operate.

7. Retention

We retain personal information only as long as necessary for the purposes described in this Policy or as required by law.

8. Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information.

9. Access and correction

You may request access to or correction of your personal information by contacting us at [email protected].

10. Cookies and analytics

We use cookies and similar technologies to operate and improve the Platform. You can control cookies through your browser settings.

11. Marketing communications

We comply with Canada’s Anti-Spam Legislation (CASL). You can unsubscribe from marketing emails at any time using the link in the message or by contacting [email protected].

12. Children

Solenery is not intended for individuals under the age of majority in their province or territory.

13. Changes to this Privacy Policy

We may update this Policy from time to time. Updates will be posted on the Platform with a revised “Last updated” date.

14. Contact us

Questions or requests about privacy can be sent to: