Question 1

What is Solenery?

Accepted Answer

Solenery is Canada's clean energy platform. Solenery helps property owners explore energy upgrades — solar, heat pumps, insulation, EV charging, and batteries — and connect with independent, vetted service providers. Solenery's AI tools surface rebates, incentives, and projected ROI so you can make informed decisions before signing anything.

Question 2

Is Solenery a contractor or installer?

Accepted Answer

No. Solenery provides tools and information to help property owners explore energy upgrades and connect with independent service providers. Solenery does not perform energy, construction, or installation services and is not a contractor, broker, or agent.

Question 3

How does Solenery work for property owners?

Accepted Answer

Enter your address to start an AI-powered energy assessment. Solenery maps available rebates and incentives for your property, estimates potential savings, and — when you're ready — shares your inquiry with selected service providers who can provide quotes. You stay in control of every step.

Question 4

Does Solenery guarantee solar savings or rebate amounts?

Accepted Answer

No. When you submit an inquiry, Solenery may share it with selected service providers, but Solenery does not guarantee responses, quotes, savings, incentives, or outcomes. All insights and estimates are for general informational purposes and should be verified with qualified professionals and official program sources.

Question 5

How accurate are Solenery's energy savings estimates?

Accepted Answer

Solenery's estimates and incentive information are based on publicly available program data and property models — they are designed to help you understand your options, not replace a professional energy audit or a licensed contractor's assessment. Program eligibility, rates, and stacking rules change frequently. Always verify details with qualified professionals and official government or utility sources before committing to a project.

Question 6

Who can use Solenery?

Accepted Answer

Property owners — residential, condo, cottage, rural/off-grid, and commercial — exploring clean energy upgrades, and service providers such as solar installers, HVAC contractors, energy auditors, and insulation companies looking to connect with qualified leads. To submit an inquiry or register as a provider, you must be at least 18 years old and legally authorized to make decisions about the property in question.

Question 7

How does Solenery's AI energy assessment work?

Accepted Answer

When you enter your property address, Solenery's AI cross-references building footprint data, roof orientation, local climate records, utility rates, and live federal and provincial incentive databases to model your upgrade potential. It estimates available roof area for solar panels, projects likely annual generation and bill savings, surfaces applicable rebate programs, and calculates a payback range — all before you speak to anyone. The result is a starting-point estimate, not an engineered design, but it is detailed enough to tell you whether an upgrade is worth pursuing and which programs to investigate further.

Question 8

What happens after I submit an inquiry on Solenery?

Accepted Answer

After you submit, Solenery reviews your inquiry and, where matched providers are available in your area, shares your details with up to one qualified service provider per trade. You can expect initial contact within 1–3 business days. You are not obligated to proceed — there is no commitment on your part until you sign a contract directly with a provider of your choosing. Solenery does not manage the project itself; it helps you start the process and make an informed first decision.

Question 9

Is solar worth it in Canada?

Accepted Answer

For most properties, yes. Commercial solar typically pays back in 4–7 years and runs for 25+ years after that, with federal and provincial incentives covering up to 60% of installed cost. Residential solar pays back in 8–12 years with the Greener Homes Loan plus provincial rebates and net metering. The economics depend on your roof, electricity consumption, and utility — Solenery's free energy audit estimates all of this from your address, anywhere in Canada.

Question 10

How much do solar panels cost in Canada?

Accepted Answer

Commercial solar costs $1.50–$2.50 per watt installed (~$75,000–$1.25M for typical 50–500 kW systems). Residential systems are $12,000–$28,000 for 4–10 kW rooftop installations. After federal Clean Tech ITC (commercial) or the Greener Homes Loan (residential) plus provincial rebates, net cost can drop by 40–60%. Costs vary by province; Solenery's audit reflects your specific market.

Question 11

What solar incentives are available in Canada?

Accepted Answer

Two federal programs anchor most projects: the Clean Technology ITC (30% refundable tax credit for commercial properties) and the Greener Homes Loan (up to $40,000 interest-free for homeowners). Provinces add their own — Save on Energy in Ontario, Home Renovation Savings Program in Ontario, BC Hydro rebates, Alberta CEIP, and more. Stacking is allowed in most cases.

Question 12

Can I combine federal and provincial solar incentives?

Accepted Answer

Yes — federal and provincial programs are independent and can usually be stacked on the same project. The federal Clean Tech ITC for commercial is calculated on gross capital cost before provincial rebates are deducted. For residential, the Greener Homes Loan stacks with provincial rebates and net metering. Specific stacking rules vary by program.

Question 13

How long do solar panels last?

Accepted Answer

Modern solar panels have a 25+ year manufacturer warranty and typically produce useful electricity for 30+ years. Performance degrades roughly 0.5% per year. Inverters usually require replacement once during the system's lifetime. Battery storage warranties are typically 10 years.

Question 14

How does net metering work in Canada?

Accepted Answer

Net metering lets you offset your electricity bill with solar production exported to the grid — your utility credits you for surplus generation. Programs and credit rates vary by province and utility (Toronto Hydro, BC Hydro, Hydro-Québec, etc.). For commercial Save on Energy projects in Ontario, the system must be behind-the-meter, offsetting your consumption.

Question 15

How much does an electrician cost in Canada?

Accepted Answer

Electrical costs in Canada depend on scope. Common clean energy upgrade benchmarks: upgrading an electrical panel from 100A to 200A costs $1,500–$3,500; installing a dedicated Level 2 EV charger circuit runs $800–$2,500 including any panel work; full home rewiring ranges from $8,000–$20,000+. Licensed electricians charge $80–$130/hr in most provinces. Permits are required for most major work and typically add $150–$400 to the total. Solenery connects you with vetted electricians in your area who can provide accurate quotes.

Question 16

Do I need a permit for a panel upgrade?

Accepted Answer

Yes — and in every Canadian province an electrical permit is mandatory for panel upgrades. Your licensed electrician pulls the permit on your behalf; you do not do it yourself. Once the work is completed, a local electrical inspector must sign off before the utility will reconnect power. Skipping permits is high-risk: unpermitted electrical work can void your home insurance, flag on a home inspection when you sell, and disqualify you from solar and EV charger rebates that require proof of compliant installation.

Question 17

How much does HVAC installation cost in Canada?

Accepted Answer

HVAC costs in Canada vary by system type and home size. As rough benchmarks: replacing a mid-efficiency gas furnace runs $3,000–$6,500; central air conditioning replacement is $3,500–$8,000; a single-zone mini-split heat pump (no ductwork needed) costs $2,500–$5,500 installed; a whole-home ducted cold-climate heat pump ranges from $8,000–$18,000. HVAC technician labour typically runs $100–$150/hr. After federal and provincial rebates — up to $6,500 federally for heat pumps — net costs can drop significantly. Solenery's platform helps you compare options and surfaces the incentives you qualify for before you request quotes.

Question 18

Are heat pumps suitable for Canadian homes?

Accepted Answer

Yes — today's cold-climate heat pumps are engineered for Canadian winters. Models like the Mitsubishi Hyper-Heat, Bosch IDS Ultra, and Daikin Fit operate at full capacity down to −25°C to −30°C without auxiliary heat. Heat pumps are 2–4× more efficient than electric baseboard heating, making them the most cost-effective electric heating option in most provinces. Many Canadian homeowners pair a heat pump as the primary system with a gas backup for extreme cold snaps. The federal Canada Greener Homes Grant covers up to $6,500 for qualifying installations; BC's CleanBC program adds up to $14,000 on top of that.

Question 19

Do HVAC upgrades qualify for rebates?

Accepted Answer

Yes, and the rebates are substantial. At the federal level, the Canada Greener Homes Grant offers up to $6,500 for qualifying heat pump installations, but requires an EnerGuide energy audit before and after. BC's CleanBC Better Homes program adds $3,000–$14,000 depending on your existing heating source. In Ontario, the Enbridge Home Efficiency Rebate Plus (HER+) provides up to $10,000 for heat pump upgrades. Alberta's Residential Energy Efficiency Program and Quebec's Reno-Climat each offer additional support. Most programs require equipment to meet minimum efficiency ratings (e.g., HSPF2 ≥ 8.2) and installation by a certified contractor. Solenery connects you with contractors who handle rebate paperwork on your behalf.

Question 20

Does insulation help lower energy bills?

Accepted Answer

Yes — and insulation is often the highest-ROI upgrade available before going solar. Upgrading attic insulation from R-20 to R-60 can reduce heating costs by 15–25% in a typical Canadian home, with installed costs of $1,500–$4,000 and payback in 5–10 years. The federal Canada Greener Homes Grant covers up to $5,000 for insulation upgrades following an EnerGuide energy audit — the audit itself (valued at ~$600) is also eligible for a $600 rebate. An auditor identifies exactly which areas are losing the most energy — typically attics, rim joists, and basement walls — so you can target upgrades that qualify for the largest rebate dollars.

Question 21

Is spray foam insulation better than traditional insulation?

Accepted Answer

For the right application, yes. Closed-cell spray foam achieves R-6 to R-7 per inch — roughly double fibreglass batt — and seals air leaks simultaneously, making it ideal for rim joists, roof decks, and basement walls with moisture risk. Open-cell spray foam costs less and reaches R-3.5 to R-4 per inch; it works well for interior walls and cathedral ceilings. Traditional fibreglass batt or blown cellulose is more cost-effective for attics and standard wall cavities: fibreglass runs $0.50–$1.50/sq ft versus $1.50–$3.50/sq ft for closed-cell spray foam. In practice, a blended approach is common — spray foam at rim joists and basement walls, blown cellulose in the attic. An EnerGuide energy auditor can identify which zones will yield the best return in your specific home.

Question 22

How does Solenery work for solar and HVAC contractors?

Accepted Answer

Solenery Providers is a platform that helps clean energy businesses find qualified leads. Property owners explore upgrades via the platform, receive personalized reports, and Solenery screens and qualifies each referral before passing it on.

Question 23

Are leads shared with multiple contractors?

Accepted Answer

No. Each qualified lead is matched to one contractor based on your registered trade, service region, and availability. This exclusive model means you are not competing with other providers for the same customer — when Solenery sends you a lead, it is not going to anyone else at the same time.

Question 24

Do providers pay upfront for leads?

Accepted Answer

No. There is no upfront lead fee. Solenery's fee is milestone-based: a fee applies when a referred project reaches close — meaning the customer has accepted a quote and the project is confirmed through Solenery. This means your cost is tied directly to a successful outcome, not to receiving a contact. Full fee details are outlined in your Provider Agreement.

Question 25

Which provinces does Solenery operate in?

Accepted Answer

Solenery matches leads and providers across all Canadian provinces, with the deepest current coverage in Ontario, British Columbia, Alberta, and Quebec — the markets with the most active clean energy incentive programs and adoption. Coverage in smaller markets is growing.

Question 26

What trades and project types does Solenery work with?

Accepted Answer

Residential, commercial, and cottage solar installations, plus HVAC, insulation, electrical, and related clean energy upgrades.

Question 27

Are contractors on Solenery licensed and insured?

Accepted Answer

Providers listed on Solenery are independent businesses responsible for their own licensing, insurance, and the quality of work they deliver. Solenery does not supervise or manage service delivery — all contracts, warranties, and guarantees are made directly between the provider and the customer. Before hiring, property owners should verify that a provider holds the appropriate trade licence for their province and carries adequate liability insurance.

Question 28

How do I become a vetted Solenery Provider?

Accepted Answer

Apply through the Solenery Providers portal. The screening process verifies your business registration, trade licence(s) for your province, and liability insurance coverage, and reviews your experience and service area. Not all applicants are accepted — Solenery looks for established businesses with proper credentials in their trade (e.g., Master Electrician licence for electrical work, certified HVAC technician for mechanical systems). Approved providers are onboarded with a profile and begin receiving exclusive matched leads in their area. The process typically takes 3–7 business days once all documents are submitted.

Question 29

How are disputes between providers and customers handled?

Accepted Answer

Disputes are handled directly between the service provider and the customer — Solenery is a platform and is not a party to any service contract. If a dispute is reported to Solenery, it may be investigated and, if platform policies have been violated, action may be taken including account suspension or removal. Providers are required to carry their own liability insurance and are solely responsible for the quality and legality of their work. If you are a property owner with an unresolved issue, start with the provider directly; if that fails, contact Solenery at hi@solenery.com and describe the situation.

Question 30

How much can I earn as an affiliate?

Accepted Answer

You get paid in two stages: $20 when your referral creates a Solenery account, and 2% of the total project value when they accept a quote and the project closes through Solenery. For example, a $25,000 residential solar installation would earn you $500 on close, on top of the $20 sign-up commission.

Question 31

Is there a cost to join the affiliate program?

Accepted Answer

There are no fees to join the Solenery Affiliate Program.

Question 32

How and when does Solenery pay affiliate commissions?

Accepted Answer

Payments are made monthly, sent directly using the payment details you provided in your account.

Question 33

Can I track my referrals?

Accepted Answer

Yes. Your Affiliate Dashboard shows a real-time log of referral link clicks, sign-ups, project closings, and payment history — so you can see exactly which referrals are pending and at what stage each one sits.

Question 34

How long does my referral link track new sign-ups?

Accepted Answer

Your referral link uses a cookie-based tracking window. If someone clicks your link and creates a Solenery account within that window, the referral is credited to you. The exact duration is shown in your Affiliate Dashboard. For reliable attribution, share your link directly via email or personal message rather than posting it publicly — users who clear cookies or switch devices may not be tracked correctly.

Question 35

What if my referral already has a Solenery account?

Accepted Answer

If the person you referred already has an active Solenery account at the time they click your link, the $20 sign-up commission does not apply — it is reserved for genuinely new accounts. The project close commission (2% of project value) may still be attributed to you if a project closes within the tracking window and your referral link was the last touchpoint. If you believe there has been a tracking error, contact hi@solenery.com and the team will review the attribution data.

Question 36

Is there a minimum earnings threshold before I get paid?

Accepted Answer

Yes. Affiliate earnings are paid out monthly once your balance reaches the minimum payout threshold shown in your Affiliate Dashboard. If your balance is below the threshold at month-end, it rolls forward to the following month with no expiry. You can track your running balance and payment history in real time through your Dashboard.

Question 37

Does Solenery sell my personal information?

Accepted Answer

No. Solenery complies with Canadian privacy laws (PIPEDA) and does not sell your personal information to third parties. See our Privacy Policy for full details on how we collect, use, and protect your data.

Question 38

What can get my Solenery account suspended?

Accepted Answer

Solenery may suspend or terminate accounts that violate our Terms, including misrepresenting yourself or your property, posting unlawful or misleading content, or interfering with the Platform's operation or security.

Question 39

How do I contact Solenery?

Accepted Answer

For questions about the Platform, your account, or these policies, email us at hi@solenery.com .

Question 40

How do I delete my Solenery account?

Accepted Answer

To request account deletion, email hi@solenery.com with the subject line "Account Deletion Request" from the address associated with your account. Solenery will process your request within 30 days in accordance with PIPEDA. Note that certain records may be retained as required by law or to resolve outstanding matters. Deleting your account removes access to your energy reports, inquiry history, and affiliate dashboard, and cannot be undone.

Question 41

What personal data does Solenery collect?

Accepted Answer

Solenery collects information you provide directly — name, email, property address, and inquiry details — and data generated by your use of the platform, such as energy estimates viewed, referral activity, and session behaviour. Your property address is used to generate your energy assessment and match you with relevant service providers. When you submit an inquiry, your contact information and project details are shared with matched providers so they can follow up. Solenery does not sell this information. See our Privacy Policy for the full breakdown.

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